Cannot load Portal and Connect

Incident Report for Human API

Resolved

This incident has been resolved.

Posted Oct 18, 2019 - 16:35 PDT

Update

We are continuing to monitor for any further issues.

Posted Oct 18, 2019 - 16:23 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2019 - 14:52 PDT

Investigating

We are currently investigating this issue.

Posted Oct 18, 2019 - 13:59 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 18, 2019 - 13:40 PDT

Update

Some users have indicated that they are not able to load the newest version of Connect. The issue does not affect legacy Connect.

Posted Oct 18, 2019 - 13:17 PDT

Investigating

When users try to access Portal (https://portal.humanapi.co), they encounter a perpetual loading screen. This does not affect legacy Developer Portal (https://developer.humanapi.co).

Posted Oct 18, 2019 - 13:14 PDT

This incident affected: Human API Portal.